Digital Personal Data Protection Act, 2023
Your data, your call
Under India's Digital Personal Data Protection Act, 2023 (the DPDP Act) you are the “data principal” and Sukit Foods Pvt. Ltd. (Snackingo) is the “data fiduciary”. That gives you a set of rights over the personal data we hold, and gives us a duty to act on them promptly. This page explains those rights in plain language and lets you exercise them in one step.
1. Your rights
Access a summary of your data
Ask what personal data we hold about you: your orders, contact details, delivery addresses and any consent you gave at checkout. We send it in a readable format.
Correct or update it
If a name, phone number, email or address we have on file is wrong or out of date, tell us and we will fix it.
Erase it
Ask us to delete your personal data where we no longer need it. Note that tax and accounting law requires us to keep invoice records for a fixed period, so order records are anonymised rather than destroyed until that period ends.
Withdraw consent
You can withdraw consent you gave earlier, for example for marketing messages. Withdrawing consent does not affect processing that already took place or an order that is still being delivered.
Nominate someone to act for you
You may nominate another person to exercise these rights on your behalf if you are unable to, for example because of illness or incapacity.
Raise a grievance
If you think we have mishandled your data or not honoured one of these rights, raise a grievance with our Grievance Officer. If you are not satisfied with our response, you can escalate to the Data Protection Board of India.
There is no charge for any of these. Details of what we collect and why are in our Privacy Policy.
2. How long it takes
Acknowledged within 48 hours
You get an email confirming we have your request, with its reference number.
Resolved within 30 days
The DPDP Rules allow up to 90 days, but we commit to completing your request within 30 days of receiving it.
Before acting on a request we may ask you to confirm you are the account holder, usually by matching an order number or the phone number used at checkout. We will never ask for a password or card details. If we cannot fulfil a request (for instance an erasure that would breach our tax-record duties) we will explain why and what we can do instead.
3. Grievance Officer
Our Grievance Officer handles every request on this page and any complaint about how your data was used.
Dr Mani G Singh
Grievance Officer, Sukit Foods Pvt. Ltd.
Postal address: B-67, Yash Path, Tilak Nagar, Jaipur – 302004, Rajasthan
Not satisfied with our response?
Once you have raised a grievance with us and either received our reply or waited the full response period, you have the right to escalate the matter to the Data Protection Board of India, the body set up under the DPDP Act to hear complaints from data principals. Please keep your reference number and our correspondence; the Board will ask for them.
4. Submit a request
Prefer email? Write to info.snackingo@gmail.com from the address you used on your order, with the same details as the form. The same timelines apply.