Shipping Policy

We deliver across India to addresses served by our courier partners, which covers most PIN codes. If your PIN code cannot be served we will tell you before dispatch and refund you in full. We do not ship outside India at present.

Shipping is ₹49 per order and free on orders of ₹499 or more (after any coupon discount). The exact charge is shown in your cart and at checkout before you pay. There are no hidden fees and no charges on delivery.

• Processing: orders are packed and handed to the courier within 1–2 working days (Monday to Saturday, excluding public holidays). Orders placed after 2 pm are processed the next working day.
• Delivery: typically 2–4 working days in Rajasthan and major metros, and 4–7 working days elsewhere, after dispatch. Remote areas and the North-East may take longer.

These are estimates, not guarantees. Delays can occur during festivals, bad weather, strikes or events beyond our control. We will keep you informed if your order is delayed.

Once dispatched, your courier name and tracking number are available on our Track order page: enter your order number (from the confirmation page) and the mobile number you used at checkout. You can also WhatsApp us at +91 9999600377 with your order number.

Please check your address, PIN code and mobile number carefully at checkout; the courier will call that number. We cannot change the address once the parcel has been dispatched.

If a parcel is returned to us because the address was incomplete or incorrect, or because nobody was available after the courier's attempts, we will contact you. We can re-ship it for a second shipping charge, or refund the order value less the original shipping cost.

Please do not accept a parcel whose outer packaging is clearly tampered with, and inform us the same day. If the products inside arrive damaged, broken into pieces beyond normal (khakhra is thin and a few broken edges are normal), or an item is missing, write to us within 48 hours of delivery with your order number and photos of the parcel and products. We will send a replacement or refund the affected items, as described in our Returns, Refunds & Cancellation Policy.

If the courier marks a parcel as delivered but you have not received it, tell us within 48 hours so we can raise an investigation with the courier. If the parcel cannot be traced, we will replace or refund the order.

Each product is sealed in a food-grade pack with a best-before date and shipped in a protective outer box. Our products have a shelf life of 3 months from manufacture; we always dispatch stock with at least 6 weeks remaining. Store in a cool, dry place and keep opened packs in an airtight container.

For any shipping query, email info.snackingo@gmail.com or call or WhatsApp +91 9999600377 (Monday to Saturday, 10 am to 6 pm). Registered address: B-67, Yash Path, Tilak Nagar, Jaipur – 302004, Rajasthan.