Effective date: 23 October 2026
Snackingo products are food items, so we handle returns differently from clothing or electronics. This policy explains when you can cancel, when we replace or refund, and how long it takes. It forms part of our Terms & Conditions and does not limit your rights under the Consumer Protection Act, 2019.
We may cancel an order ourselves if a product is unavailable, we cannot deliver to your address, there was a pricing error, or we suspect fraud. You will always receive a full refund in such cases.
For hygiene and food-safety reasons we cannot accept returns of food products once delivered, and we cannot accept returns for change of mind or taste preference. This is consistent with the Consumer Protection (E-Commerce) Rules, 2020, which allow perishable goods to be excluded from return.
We will, however, replace or refund an item if:
To claim, contact us within 48 hours of delivery with your order number and clear photos of the outer parcel, the pack and the product. Please keep the product and packaging until the claim is resolved; we may ask for it to be collected for quality checks. You do not have to pay for the collection.
Khakhra is a thin, crisp product and a few broken edges or pieces in a pack are normal and are not treated as damage.
If money was deducted but you did not reach the order confirmation page, the payment usually failed at the bank and is reversed automatically within 5–7 working days. Do not place the order again immediately; check the Track order page with your payment ID, or contact us and we will verify the payment with Razorpay and either confirm your order or arrange the refund.
Email info.snackingo@gmail.com or WhatsApp / call +91 9999600377 (Monday to Saturday, 10 am to 6 pm) with:
We acknowledge every request within 48 hours and resolve it within 7 working days, and in any case within one month as required by the Consumer Protection (E-Commerce) Rules, 2020. Unresolved complaints can be escalated to our Grievance Officer, Dr Mani G Singh, at the same email address marked "Grievance", or on +91 98290 77882.
We may update this policy from time to time. The version in force when you placed your order applies to that order. See also our Shipping Policy and Terms & Conditions.